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Kryptronic

eBay API Change: Account Deletion Notification

Kryptronic eCommerce clients using the eBay channel extension module need to Opt Out of receiving Account Deletion Notifications prior to August 31, 2021.

Due to a new eBay requirement concerning retention of Personally Identifiable Information (PII), all Kryptronic eCommerce clients using the eBay channel extension module must opt out of receiving Account Deletion Notifications prior to August 31, 2021. Follow these instructions:

1. Login to your eBay Developer’s Account using https://developer.ebay.com/.

2. Using the main developer site menu, access [username] / Buyer/Seller Notifications & Alerts.

3. On the Alerts & Notifications page, ensure the Environment is set to ‘Production’. Select the Alerts & Notifications tab, if it is not already selected.

4. Select ‘Marketplace Account Deletion’ for the Event Notification Delivery Method.

5. Turn on ‘Not persisting eBay data’ using the selection/toggle switch, and confirm your choice when prompted.

6. Check the ‘I do not persist eBay data’ for the Exemption reason.

7. Click ‘Submit’ to make your changes.

Kryptronic eCommerce software (as of release 9.0.4) removes PII from channel orders within 30 days of order completion/shipment. Clients using the eBay channel extension module must update to release 9.0.4 to ensure continued compliance with eBay regulations.

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